Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all users of the FandSync Service, including visitors, registered users, and anyone whose information we process. By using FandSync, you acknowledge and agree to the collection and use of information as described in this policy.

If you do not agree with this Privacy Policy, you must not use the Service. This policy should be read in conjunction with our Terms of Service and other applicable policies.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name, email address, and password
• Phone number (if provided)
• Company or organization name (if applicable)
• Account preferences and settings

2.2 Authentication and Third-Party Data

When you connect third-party accounts (e.g., TikTok), we collect:

• Authentication credentials (access tokens, refresh tokens)
• Profile information (username, display name, profile picture, account type)
• Content data (posts, captions, hashtags, metadata)
• Engagement metrics (likes, shares, views, comments)
• Analytics data (audience demographics, performance statistics)

2.3 User-Generated Content

We collect and store all content you upload or create through the Service, including:

• Text captions, hashtags, and descriptions
• Images, videos, and other media files
• Drafts, templates, and saved content
• Scheduled publication times and metadata

2.4 Usage Data and Analytics

We automatically collect information about your use of the Service:

• Pages visited, features accessed, and actions taken
• Session duration and frequency of use
• Device information (type, operating system, browser)
• IP address and approximate geographic location
• Referral sources and navigation patterns
• Error logs and performance metrics

2.5 Payment Information

For paid subscriptions, we collect billing information including credit card details (processed securely by third-party payment processors like Stripe), billing address, and transaction history. We do not store complete payment card numbers on our servers.

2.6 Communications

When you contact support or communicate with us, we collect the content of your messages, contact information, support ticket details, and correspondence history.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies to collect information about your browsing activities and preferences. See Section 9 for detailed information.

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Create and manage your account
• Authenticate your identity and provide access
• Connect and manage third-party platform integrations
• Schedule and publish content to connected platforms
• Generate analytics and performance reports
• Process payments and manage subscriptions

3.2 Service Improvement

We analyze usage patterns to improve features, develop new functionality, diagnose technical issues, optimize performance, and enhance user experience.

3.3 AI and Machine Learning

3.4 Communication

We use your contact information to send service notifications, account updates, respond to inquiries, communicate policy changes, and send marketing communications (with your consent where required by law).

3.5 Security and Fraud Prevention

We process data to detect and prevent fraud, unauthorized access, security threats, and abuse. We also use information to enforce our Terms of Service and protect the rights and safety of FandSync, our users, and the public.

3.6 Legal Compliance

We may process information to comply with legal obligations, respond to lawful requests from authorities, enforce our rights, and fulfill contractual obligations.

4. How We Share Your Information

4.1 Third-Party Platforms

We share information with third-party platforms (such as TikTok) as necessary to provide Service functionality, including publishing your content and retrieving analytics data. This sharing occurs pursuant to permissions you grant when connecting accounts.

4.2 Service Providers

We engage trusted third-party service providers to perform functions on our behalf:

• Cloud hosting and infrastructure (AWS, Google Cloud, etc.)
• Payment processing (Stripe, etc.)
• Analytics and monitoring tools
• Customer support platforms
• Email and communication services
• Authentication and security services

These providers have access only to information necessary to perform their functions and are contractually obligated to protect your data.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity. We will provide notice of such transfers and any choices you may have.

4.4 Legal Requirements

We may disclose information when required by law, to comply with legal process, respond to government requests, enforce our Terms, protect our rights or safety, or defend against legal claims.

4.5 Aggregated Data

We may share aggregated, de-identified, or anonymized data that does not directly identify you with third parties for research, analytics, or business purposes.

4.6 With Your Consent

We may share information with third parties when you provide explicit consent.

4.7 TikTok Platform Integration

The data we access from TikTok is limited to what you authorize and includes: account profile information (username, display name, profile picture), content metadata, engagement metrics, and follower statistics. We do not access private messages, financial information, or any data beyond what is necessary to provide our scheduling and analytics features.

5. Data Storage, Retention, and Security

5.1 Data Storage

Your information is stored on secure servers in the United States and other jurisdictions where FandSync or its service providers operate. We use industry-standard cloud infrastructure with robust security, redundancy, and disaster recovery capabilities.

5.2 Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account information: Duration of active account plus reasonable period thereafter
• User Content: Duration of account and for backup purposes
• Usage and analytics: Retained indefinitely in aggregated/anonymized form
• Payment records: As required by tax laws and financial regulations
• Legal compliance data: As necessary for legitimate business purposes

Upon account deletion, we delete or anonymize personal information within a reasonable timeframe, except where retention is necessary. Backup copies may persist temporarily.

5.3 Security Measures

We implement comprehensive security measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication with password hashing and optional multi-factor authentication
• Access controls limiting employee access on a need-to-know basis
• Regular security audits and vulnerability assessments
• Intrusion detection and prevention systems
• Security incident response procedures
• Employee training on data security best practices

5.4 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by applicable data protection laws.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to your personal information and receive a copy in a structured, commonly used format.

6.2 Right to Correction

You have the right to request correction of inaccurate or incomplete information. You can update most information directly through your account settings.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions for legal compliance, fraud prevention, or legitimate business purposes.

6.4 Right to Data Portability

You have the right to request your data in a portable format or have it transmitted to another service provider, where technically feasible.

6.5 Right to Object or Restrict

You have the right to object to or restrict certain types of processing, including processing for direct marketing purposes.

6.6 Right to Withdraw Consent

Where we process information based on consent, you may withdraw consent at any time, though withdrawal does not affect prior processing.

6.7 Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing violates data protection laws.

7. International Data Transfers

The Service is operated from the United States. If you are located outside the United States, including in the European Economic Area (EEA), United Kingdom, or Switzerland, your information will be transferred to, processed, and stored in the United States and other countries where FandSync or its service providers operate.

These countries may have data protection laws that differ from those of your jurisdiction. By using the Service, you consent to such transfers. Where required by law, we implement appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

For more information about our data transfer safeguards, contact privacy@fandsync.com.

8. Children's Privacy

The Service is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are under 18, you are not permitted to use the Service or create an account.

If we discover that we have inadvertently collected information from a child under 18, we will promptly delete it from our systems. If you believe we have collected information from a child, contact us immediately at privacy@fandsync.com.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites or use applications. We use cookies and similar technologies (web beacons, pixels, local storage) to enhance functionality and collect usage information.

9.2 Types of Cookies We Use

9.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can refuse cookies, accept only certain types, or receive notifications when cookies are set. However, disabling cookies may affect Service functionality.

To opt out of analytics cookies, you can use browser extensions like Google Analytics Opt-out Browser Add-on. For more information, visit www.allaboutcookies.org.

9.4 Third-Party Cookies

Some cookies are placed by third-party services integrated into our platform. We do not control these cookies. Third parties have their own privacy and cookie policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service features. Material changes will be communicated by:

• Posting the updated policy with a revised "Last Updated" date
• Sending email notifications to your registered address
• Displaying prominent notices within the Service

We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy. If you do not agree to changes, you must discontinue use and may delete your account.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For users in the European Economic Area, United Kingdom, or Switzerland with concerns about our data processing practices, you have the right to lodge a complaint with your local data protection authority.